Delivery & Returns
RETURNS & REFUNDS
We hope that you are happy with your purchase however if you aren’t completely satisfied please get in touch!
Email – firstname.lastname@example.org for all queries and returns
Please contact us within 7 days of receiving your order. The item must be returned within 14 days of receipt. The returned products must be in new, perfect condition, with any original packaging. Used or items damaged by customer cannot be refunded or exchanged.
Once we have received the information, we will issue a returns code to you via email which has to be included in the package with the item you are returning to us. Please also include your original receipt.
Sale items are non-returnable as are earrings and cosmetics.
You may also return items to our Exeter store but they will need to have been authorised with a returns code in order to do so.
We recommend that you return items via registered mail so that you have proof of postage, and please ensure you have appropriate insurance when returning valuable items. We cannot accept responsibility for goods lost or damaged in transit. Taxes incurred when returning shipped items from overseas, to be covered by the customer.
We aim to process all refunds within 10 working days, but during busy times this may take a little longer. However we will aim to keep you fully informed and will confirm by email once the refund has been processed.
STANDARD DELIVERY & COSTS
Standard First Class UK
- £3.95 (approx 1-3 working days)
- Standard and First Class deliveries are not guaranteed.
- Delivery times are an approximate indication.
Express Delivery UK*
- £8.95 Tracked and Signed (next working day excl. wkend)
- Orders must be received before 12.00 (midday) to guarantee a next working day delivery.
- For orders placed after 12.00 we can guarantee a 48-hr working day service.
CANCELLATION OF ORDER
You have the right to cancel your order but if the order has been processed and shipped by the warehouse it will not be possible for us to stop the shipment. You will need to follow our standard returns procedure – contact 07813093755 or email@example.com for further information on how to do so.