Delivery & Returns

Delivery 

Standard Delivery - Royal Mail Tracked 48 (3-5 days) £4.95

Express Delivery - Royal Mail Tracked 24 (1-2 days) £12.00

Unfortunately we do not ship internationally due to GPSR regulations 

 

Returns

We hope that you are happy with your purchase however if you aren’t completely satisfied please get in touch! Returning items is free. 

Simply email info+returns@lornaruby.com

Please contact us within 7 days of receiving your order. The item must be returned within 14 days of receipt. The returned products must be in new, perfect condition, with any original packaging. Items damaged by the customer cannot be refunded or exchanged. Once we have received the information, we will issue a returns label to you via email. Please also include your original receipt. You will be issued a full refund upon receipt of the goods Earrings/cosmetics/underwear are non-returnable.

We recommend that you return items via registered mail so that you have proof of postage, and please ensure you have appropriate insurance when returning valuable items. We cannot accept responsibility for goods lost or damaged in transit. Taxes incurred when returning shipped items from overseas, to be covered by the customer.

We aim to process all refunds within 10 working days, but during busy times this may take a little longer. However we will aim to keep you fully informed and will confirm by email once the refund has been processed.

Cancellation Of Order

You have the right to cancel your order but if the order has been processed and shipped by the warehouse it will not be possible for us to stop the shipment. You will need to follow our standard returns procedure – contact info+returns@lornaruby.com for further information on how to do so.