Delivery & Returns

RETURNS & REFUNDS

We hope that you are happy with your purchase however if you aren’t completely satisfied please get in touch!

Emailinfo@lornaruby.com for all queries and returns

Please contact us within 7 days of receiving your order. The item must be returned within 14 days of receipt. The returned products must be in new, perfect condition, with any original packaging. Used or items damaged by customer cannot be refunded or exchanged.

Once we have received the information, we will issue a returns code to you via email which has to be included in the package with the item you are returning to us. Please also include your original receipt.

Sale items are non-returnable as are earrings and cosmetics.

You may also return items to our Exeter store but they will need to have been authorised with a returns code in order to do so.

We recommend that you return items via registered mail so that you have proof of postage, and please ensure you have appropriate insurance when returning valuable items. We cannot accept responsibility for goods lost or damaged in transit. Taxes incurred when returning shipped items from overseas, to be covered by the customer.

We aim to process all refunds within 10 working days, but during busy times this may take a little longer. However we will aim to keep you fully informed and will confirm by email once the refund has been processed.

STANDARD DELIVERY & COSTS

Standard First Class UK

Express Delivery UK*

CANCELLATION OF ORDER

You have the right to cancel your order but if the order has been processed and shipped by the warehouse it will not be possible for us to stop the shipment. You will need to follow our standard returns procedure – contact 07813093755 or info@lornaruby.com for further information on how to do so.