Lorna Ruby Ltd is committed to protecting your personal information and we respect your privacy so here is an explanation of how we collect, use and store information when you shop with us. All in accordance to the new laws and legislations concerning the protection of personal information.
IN STORE - When you shop in store we do not collect data unless you are asked. We will usually take your full name, email address and/or telephone number to deal with product requests and this is stored securely on our system and not shared with any other affiliates. We take the same information to set up a customer account to enable you to have store credit. You have the right to have this information removed at any time.
Your shopping history and personal details remain accessible. This helps us to be able to track questions and concerns you have with any of our products and services.
CARD DETAILS - We do not store credit card details. You will need to provide these each time you make a purchase in store, online or over the phone.
MARKETING AND NEWSLETTER - We send newsletters to our customers occasionally to inform you of new products and events. You have to have actively opted in to receive our newsletter. If you do not wish to receive our newsletter please unsubscribe. We will not share this information with any other third parties. We use Mailchimp, a secure marketing website.
We will at all times comply with the standard procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure, however please remember that sending information over the internet is not completely secure and we cannot guarantee the security of your data whilst in transit so any data you do send is at your own risk. We have have procedures and security features in place to keep your information secure once we receive it.
The purpose of us gathering information is purely to improve the service we can give to you. If there are any aspects of information that you would like to update or remove, please login to your account online or email the address below and we will help you.
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Updated on 14.05.18